Live / Slots
Every term you encounter in the lobby — from RTP on a slot screen to rollover on a condition panel — is defined here in plain language. Whether you are reading odds on 3x3 Basketball Betting, checking a payout on Lucky Fortunes, or reviewing your GCash wallet status, this glossary gives you the exact meaning before you act.
Definitions on this page cover the most common terms, but the lobby and your account panels can surface language specific to a particular game or condition. If a term you see in the account does not match what is written here, our support team can walk you through exactly what it means in the context of your account. Reach out through any of the channels below — we respond in English and can pull up your account record to give you a precise answer rather than a general one.
Open the chat widget from any lobby page. Have your account ID ready and describe the term or screen you are seeing. The agent can view the same session context and clarify meaning in real time.
The Help Center inside your account dashboard groups term explanations by category — game mechanics, wallet language and account settings. Search the term directly; if it returns no result, escalate to live chat.
For terms appearing on your GCash or Maya transaction record — such as pending, reversed or processing — the wallet support route inside account settings shows the current state alongside a short definition of each status label.
Seeing a term in isolation is one thing; knowing where it appears in the lobby is what makes it useful. When you open Sky High Crash, the multiplier counter on screen is what the term "cash-out multiplier" refers to — it is not an estimate, it is a live value you act on before the round ends. On a table like Golden Dragon Tiger Live, the terms "side bet" and "main bet" both appear on the chip placement area; understanding the difference affects how you split your stake. In the sportsbook, the odds format selector — decimal, fractional or American — is tied directly to terms defined in the odds section of this glossary.
The live multiplier in Sky High Crash rises from 1. 00x upward each round. "Cash-out multiplier" refers to the value at the exact moment you confirm exit. Miss the window and the round closes at 1. 00x.
On Golden Dragon Tiger Live, side bets appear as smaller chip zones outside the main Dragon or Tiger areas. They carry a different house edge from the main bet, which is why the glossary treats them as a separate entry.
When a condition panel in your account shows a rollover figure, it means the total wager amount you need to reach before a credited amount can be moved to your withdrawal queue. The current rollover balance is shown live in the account dashboard after login.
The transaction list under your account wallet labels each GCash or Maya entry as completed, pending or voided. Pending means the payment network has not yet confirmed the transfer; completed means the amount is in your playable balance.
These terms come up most often in the sportsbook, account settings and wallet panels. Each answer is a plain definition — no betting advice, just what the word means.
Asian handicap is a betting format that removes the draw outcome by giving one side a virtual head start or deficit. It reduces a three-way result to two possible outcomes, changing how odds are calculated and displayed in the sportsbook.
Over/under is a bet on whether a combined statistic — such as total points in a PBA game — will finish above or below a number set by the sportsbook. It does not require you to pick a winner, only a total direction.
Rollover is the total wager amount that must be placed before a credited balance becomes eligible for withdrawal. The required figure and your progress toward it are displayed in your account dashboard after login.
E-wallet refers to digital payment accounts such as GCash, Maya or GrabPay. In account panels, it identifies which payment type was used for a deposit or withdrawal and determines which route the funds return through.
KYC stands for Know Your Customer. It refers to the identity verification process where you submit documentation to confirm your account details. The account settings page shows which verification steps are complete and which are pending.
Decimal odds express the total return per unit staked, including the original stake. A decimal odds value of 2. 50 means a stake of 100 returns 250 in total — 150 in winnings plus the original 100 returned.
These are the foundational terms that appear across slots, live tables and crash games. Each definition is written to match how the term appears on screen — not how a textbook describes it.
RTP stands for Return to Player. It is the percentage of total bets a game is designed to return to players over a large number of rounds. Where the game or provider exposes this figure, it is shown in the information panel.
House edge is the mathematical advantage built into a game's rules that ensures the platform retains a portion of bets over time. A lower house edge means less is retained per bet, all other factors being equal.
Volatility describes how a slot distributes prizes over time. High volatility means larger prizes appear less frequently. Low volatility means smaller prizes appear more often. The information panel in the lobby may display this rating.
Wager and turnover both refer to the total amount placed in bets. The terms are used interchangeably in account panels and condition displays. Turnover counts every confirmed bet, not just the net result of wins and losses.
Jackpot is the largest prize a slot game offers, typically triggered by a rare combination of symbols. It is a game mechanic built by the provider — the amount and trigger conditions are set inside the game itself.
Live dealer refers to a real human host who runs a card or table game via a video stream. On Golden Dragon Tiger Live, the dealer draws cards in real time and the result is broadcast to all connected players at that moment.
Terms in the lobby are not distributed randomly — they cluster around specific screens and actions. Knowing which family a term belongs to tells you where in the account to find its context.
Terms like RTP, volatility, multiplier, bonus round, pay line and scatter appear inside individual game screens or in the game information panel accessible from the lobby tile. Providers such as Pragmatic Play and CQ9 display these where the game supports it.
Asian handicap, over/under, decimal odds, spread and moneyline appear in the sportsbook section, specifically on the event card and the bet slip. The odds format selector at the top of the sportsbook lets you switch between decimal, fractional and American display.
Terms like pending, completed, voided, e-wallet, PESONet and GCash transfer appear in your account wallet and transaction history. Each status label reflects the current state of a payment and updates when the transaction moves through the network.
Rollover, turnover requirement, eligible game and minimum wager appear on condition panels inside the account dashboard after login. These panels show your live progress and define which games count toward the stated requirement — check there for the current figure.
Understanding what a term actually means changes how you interact with the lobby. When you know that volatility affects how a prize is distributed — not just whether one appears — you can choose between Lucky Fortunes and a high-volatility slot based on what kind of session you want, not just what looks appealing. Equally, knowing the difference between your playable balance and your withdrawable balance prevents confusion at the point you move funds to GCash or Maya. Several terms in account panels carry precise meanings — "pending" on a GCash transaction does not mean the transfer failed; it means the payment network confirmation has not yet arrived. Checking the glossary before contacting support saves time and often answers the question directly. Where a term has multiple uses — such as "round" in a crash game versus "round" in a card game — the context section above shows which meaning applies to which screen.
These questions go one step beyond definitions — they cover how the features these terms describe actually work inside the account and lobby.
After logging in, open the account dashboard. The condition panel shows your current rollover figure alongside the required total. The display updates after each confirmed wager on an eligible game — you do not need to refresh the page manually.
Open the game tile in the lobby and look for the information or details icon before launching. Where the provider exposes RTP — as Pragmatic Play and JDB do for several titles — it appears in that panel. Not every title displays this figure.
A voided transaction means the payment was cancelled before it completed. The amount does not leave your GCash account and does not appear in your playable balance. Your GCash wallet should reflect the return within the timeframe shown in your GCash app.
Yes. The odds format selector sits at the top of the sportsbook section. Switch between decimal, fractional and American at any time. The change applies to all event cards on screen immediately, including live in-play markets for PBA and NBA games.
Playable balance is the total available for placing bets, including any credited amounts subject to conditions. Withdrawable balance is the portion confirmed as eligible for transfer to GCash, Maya or PESONet. Both figures are shown separately in the account wallet panel.
Withdrawals to GCash route through the verified account details on file. If KYC steps are incomplete, the withdrawal queue may hold the request until verification is confirmed. The account settings page shows which documents have been submitted and which are still required.